Shipping & Returns
Shipping Policy
Thank you for shopping with Elmont. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly longer.
Shipping Time
Estimated delivery time to the United Kingdom is usually 5–12 business days, depending on the product and logistics provider.
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, holidays, or courier delays.
Shipping Address
Please ensure that your shipping address is correct at checkout. Elmont is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Shipping Delays
While we always work with reliable logistics partners, occasional delays may occur due to customs inspections, weather conditions, or high shipping demand
Return & Exchange Policy
Returns
Customers may request a return within 14 days of receiving the item. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
To start a return request, please contact our Customer Care Team with your order number and a brief description of the issue.
Non-Returnable Items
Certain items may not be eligible for returns due to hygiene or safety reasons. These products will be clearly indicated on the product page if applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed back to the original payment method.
Please allow several business days for the refund to appear in your account depending on your payment provider.
If you have any questions, feel free to contact our Elmont Customer Care Team.